Customer Relationship Management
Class time： 2024-10-22 ~ 2025-04-01，Total 23 weeks
It has been carried out to the first week 10
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Number of participants：876
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Overall score：4.85
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Chapter 1 Industry + Position: first know network customer relationship management
Chapter 2 Service + standard: Manage customer service quality
Chapter 3 Method + Skills: to deal with online customer complaints
Chapter 4 Data + optimization: Analyze customer service data
Teaching team
Botok Chief Lecturer
Botok E-commerce
Shuting Chen Participating Institute
Zhuji Technician College
Di Lou Participating Institute
Zhuji Technician College
Lan Jiang Participating Institute
Deyang General Electronic Technology School
Daping Zhang Participating Institute
Deyang General Electronic Technology School
Xiaoyan Ma Participating Institute
Qingdao West Coast New Area Vocational School
Hui Ding Participating Institute
Qingdao West Coast New Area Vocational School
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